Please wait for a site operator to respond.
You are now chatting with ‘Reed’
Reed: Hello, how may I help you?
Ms. Lee: I can’t make phone calls, when I tried I was directed to call a Dallas, TX number where I was told I have to “buy” minutes cause I use my phone excessively. The man won’t let me talk to a supervisor and I’d like a real working number to speak with a real supervisor of Magic Jack
Reed: I am sorry but we only do chat support service.
Reed: May I know what happen after making a call, does it go through? Or goes to dial tone?
Ms. Lee: Then tell me who exactly determines that I use my phone 20% more than the “average” user and not that the so-called “average” user just doesn’t make many calls?
Ms. Lee: It was going through then it stopped and now is only dead, no incoming or outgoing
Ms. Lee: when my doctor tried to phone today his office got voice mail that I cannot access
Reed: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with ‘Anika’
Anika: Hi!, I’m Anika and I will be assisting you. Allow me to read your previous conversation with the previous agent before I proceed in assisting your concern.
Ms. Lee: Thank you Anika, I’ll wait
Anika: Thank you.
Ms. Lee: Hello?
Ms. Lee: After all the trouble with magic jack today and having to speak with that idiot in Dallas who thinks he’s sly by identifying himself as the sole supervisor of magic jack and going by the name of Mr. Smith, I did a lot of internet searching and found that the Atty Gen of Florida sued your company and you were forced to settle this past April for fraudulent practices. Should I just phone my Atty General’s office? You may have heard of him or perhaps his dad, my AG is Joe Biden III
Anika: I am reading your previous chat with other agent Ms.lee and I am check your connection here in our end.
Ms. Lee: I was told I can only use my magic jack if I “buy” minutes pre-paid
Ms. Lee: Mr. Smith told me this several times today
Anika: I see
Anika: May I have your magicjack number please?
Ms. Lee: 302-200-1102
Ms. Lee: I’ve owned this for 4 months and was told I had UNLIMITED local and long distance
Anika: Please wait while I check that for you
Ms. Lee: I was NEVER told I would have my phone shut off permanently as Mr. Smith said today if I didn’t BUY minutes
Anika: I am checking on it Ms.lee.
Ms. Lee: ok
Anika: I have checked your account here in our end Ms.lee and you really need to purchase and International minutes in order for your service to continue.
Ms. Lee: I don’t make international calls. Therefore, I don’t need them. I only need the ‘Free unlimited local and long distance minutes’ which I was told I was going to be getting when I bought this in February.
Anika: But you agree on the magicjack TOS for magicjack proper use.
Ms. Lee: And I use it properly. I only make local and long distance calls
Anika: Please click this.
Anika: And read about 6.Proper Use.
Anika: So that you will know what the reason is.
Ms. Lee: I have section 6 up on the background of our chat, my sister who I was trying to call this morning emailed it to me from the attorney office she works at in CA. Her boss said it should be section 8 not 6, since in military terms, section 8 is crazy.
Ms. Lee: You can’t just turn off a person’s phone after 4 months because you think they talk too much. You don’t know why the phone is used or how or by whom.
Anika: Did you click the link that I gave you?
Ms. Lee: My daughter and myself are the only people who use it. I am disabled and home 24 hours a day. I have a daughter, 2 sons, 2 granddaughters and a grandson in NM. I have a brother in Hawaii and one in Texas. My mom is here in DE but is 50 miles from me. I have another daughter who lives with her husband 20 miles from me.
Ms. Lee: I can’t drive. I use a cane. In the past 9 months I have had 6 grand maul seizures and 2 major surgeries. I have 6 different doctors. I must have access to my phone. You need to read your own advertisements. I saw them all weekend on TV and they said UNLIMITED, nothing about having to BUY minutes!
Anika: There is no other way Ms.Lee but you have to purchase and International minutes.
Anika: Please click on the link that i gave your Ms. Lee so that you will know.
Ms. Lee: No there is another way, my AG Joe Biden III who lives about 10 miles from me. Also there is MSNBC, CNN, FOX, LA Times, NY Times etc. There is always a way!
Anika: But this is Magicjack Ms.lee and not MSNBC, CNN, FOX, LA Times, NY Times.
Ms. Lee: I know but your company brags about rave reviews from these news organizations, I think they should know the truths behind magic jack and I already gave you a partial list of the people I need to keep in contact with, believe me they’ll be getting plenty of emails, letters and phone calls about this.
Ms. Lee: Also the AG and the BBB, I will file suit
Ms. Lee: Fraud is a crime in the United States, Anika and that is what has been committed by magicjack upon me!
Anika: If magicJack sees excessive use, including but not limited to, a customer whose usage is twenty (20) times more than the average magicJack’s customers usage, or systematic or intentional misuse, it reserves the right, in our sole discretion, to terminate your use of the magicJack device and/or Software immediately, and you will not be entitled to get a refund of any licensing fee or any other fee you may have paid to us.
Ms. Lee: Yeah, I read that. I asked the previous operator here, Reed, who decides I use 20% more than everyone else? Maybe everyone else uses 20% less than me. So you have all these people underusing the phone service so my being disabled and having only the phone to communicate with my family and friends shouldn’t be a hardship for your company.
Ms. Lee: Also, that was one of the things that you were already sued by the Florida AG for, cutting off service to people who had bought your magicjack based on your fraudulent advertising and the AG in Florida won for all the people you defrauded there.
Anika: You agree on the TOS when your purchase the magicjack.
Ms. Lee: As was stated in the Florida suit, this section six, prior to the April 2009 settlement was not clearly stated, therefore those of us who purchased our magicjack prior to the winning of this suit would be compensated and your company would as of April 2009 be stating your section 6 rule more clearly.
Ms. Lee: I bought mine in February 2009 prior to your company making this addition
Ms. Lee: Okay, Anika, if tos is all you’ve got then I guess I’m spinning my wheels with you. I need to move into action.
Anika: You agree that you are responsible for your own communications and for any consequences that arise from them. You agree that you will use the magicJack device in compliance with all applicable local, state, national, and international laws, rules and regulations.
Ms. Lee: Yes and my local, state and national laws rules and regs do not tell me how often I may talk on the phone. Please stop bringing up international as I’ve already told you several times I do not call international.
Anika: Yes I know Ms. lee again there is no other way to solve and fix your issue. you need to purchase an International minutes so that your service will continue even if you did not call internationally.
Ms. Lee: No I don’t need to purchase any minutes. I bought magic jack and paid for a year’s worth of service and didn’t receive it, that is fraud and fraud is illegal.
Anika: Its up to you Ms.Lee..
Anika: this is not a fraud because it is already written on the TOS and you also know about it.
Ms. Lee: Prior to seeing all of your fraudulent advertisements I had Verizon phone service and made just as many phone calls with them every single month for one flat monthly fee as they advertised. They didn’t come back at me and say I talk too much so I have to pay more because that would be illegal
Anika: Magicjack is different from a regular phone Ms.Lee.
Ms. Lee: No, it was not stated clearly prior to April of 2009 and I bought mine in February of 2009 so that makes it fraud
Anika: It is stated on 2007
Anika: Until now.
Anika: The TOS still remain.
Ms. Lee: Then why did majic jack have to settle with Florida customers whom they had committed this same fraud upon in April of 2009?
Anika: because there are some customer that are not reading the TOS.
Ms. Lee: Oh well, watch the news, and look for more lawsuits as I get the word out to others who don’t realize what they’ve been defrauded into by magic jack.
Anika: They are just agreeing on it without reading.
Anika: Okay Ms.Lee I will be checking on it.
Ms. Lee: Companies do not settle suits because customers aren’t reading agreements, they settle suits because they practice fraud by putting the important information in fine print
Anika: Even the law knows that every company have different rules to follow.] —————- support disconnected
UPDATE:
http://abclocal.go.com/wpvi/story?section=news/consumer&id=6941479&status=ok